Account Deletion Policy

Applies to: Doctors using the Zerotonin platform · Contact: support@zerotonin.com

Overview

You may request deletion of your Zerotonin account at any time through the app. Once submitted, your account enters a 30-day grace period before permanent, irreversible anonymisation. You may cancel at any time during this period.

Day 0

Deletion request submitted — account marked, all activity restricted.

Days 1 – 29

Grace period active — you may log in only to cancel the request.

Pre-deletion

Notification sent (email or in-app) reminding you deletion is imminent.

Day 30+

Irreversible automated anonymisation — account cannot be recovered.

How to Delete Your Account

To initiate account deletion from within the app:

Open the Zerotonin app
Navigate to Settings → Account Actions → Delete Account
Enter the reason for deletion and confirm by clicking "Confirm"

Your deletion request is recorded immediately upon submission.

What Happens After You Request Deletion

During the 30-Day Grace Period

Your account is marked for deletion but remains accessible. You may log in only to cancel. All of the following are restricted during this period:

Viewing jobs
Applying for jobs
Updating your profile
Being contacted by healthcare organisations
Visibility to recruiters or hospitals

After 30 Days

If the deletion request is not cancelled within the grace period, your account undergoes irreversible anonymisation. This process is automated and cannot be undone.

What Happens to Your Data

The table below outlines how each category of your data is treated following account deletion.

Treatment	Data Items
DELETED	Profile photo CV and uploaded documents Certificates and attachments Push notification tokens Active login sessions
ANONYMISED	Name → replaced with "Deleted User" Email → anonymised, non-functional format Phone number → removed or masked Password → randomised (login disabled) Profile details → cleared Verification status → reset
RETAINED	Job application records — for healthcare compliance (identity removed) Audit logs — legal/compliance purposes, no recoverable personal data Financial or transaction records — as required by applicable law

Once anonymised, data cannot be linked back to you in any form.

Cancelling Your Deletion Request

You may cancel your deletion request at any time within the 30-day grace period by logging in to your account. Your account will be fully restored. After anonymisation has occurred, recovery is not possible.

Administrative Holds

In limited circumstances, Zerotonin may temporarily pause a deletion request, including:

Legal or regulatory obligations
Ongoing investigations (fraud or misuse)
Outstanding contractual or financial matters

During this period, the deletion timeline is paused and resumes automatically once the hold is lifted.

If You Cannot Access Your Account

If you are unable to access your account, you may request deletion by contacting us directly. You may be required to verify your identity before the request is processed.

Support Email

support@zerotonin.com

Your Data Rights

You may exercise the following rights at any time by contacting support@zerotonin.com:

Request deletion of your personal data
Request access to your data
Request correction of inaccurate data

Re-Registration After Deletion

You may create a new account after deletion. However:

Your previous data cannot be restored
Your new account is treated independently
Historical records remain anonymised

Changes to This Policy

We may update this policy from time to time. Changes will be communicated via:

In-app notifications
Email communication
Updated effective date on this document

Last updated: May 19, 2026. For questions, contact support@zerotonin.com